Legal
Refund Policy
Last updated 18 September 2026
This page explains how refunds work for WORTHALYZE's paid plans, in plain language.
In short
The free tier costs nothing. Subscriptions can be cancelled at any time and stay active until the period you paid for ends, but we don't refund the unused portion. A single-analysis purchase is delivered instantly, so we can only refund it in limited cases. The sections below cover the detail.
1. Free tier
The free tier doesn't require payment, so there's nothing to refund.
2. Single analysis (one-time purchase)
A single-analysis purchase unlocks one specific comparison the moment payment completes — it's delivered to you instantly. Because of that instant digital delivery, we're generally not able to offer a refund once the analysis has been unlocked. If something went wrong on our side — for example, a technical fault meant you didn't actually receive the unlocked analysis, or you were charged more than once for the same purchase — contact us and we'll look into it.
3. Monthly and Yearly subscriptions
Subscriptions renew automatically and are billed at the start of each period. You can cancel at any time from "Manage subscription" on the Pricing page — cancelling stops future renewals, and you keep full access until the end of the period you have already paid for. We don't provide partial refunds for the unused portion of a period you cancel partway through. If you're billed after you believe you already cancelled, or believe you were charged in error, contact us and we'll review it.
4. Your statutory rights
Nothing in this policy limits any statutory refund or withdrawal rights you have under the law of the country where you live, including as an EU/EEA consumer. Because WORTHALYZE's paid features are digital content delivered immediately on payment, the standard withdrawal period that applies to physical goods may not apply in the same way — but if you believe you're entitled to a refund under the law that applies to you, contact us and we'll review your request on its merits.
5. How refunds are issued
Where a refund is approved, it is issued by Stripe to the original payment method used for the purchase. We don't have a way to issue refunds by any other means.
6. Before you dispute a charge with your bank
If something looks wrong with a charge, please contact us first — most billing issues can be resolved directly, faster than a card dispute.
7. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.
8. Contact us
We are finalising a dedicated contact channel, which will be published here. In the meantime, subscription and billing matters can be handled directly from your account using Manage subscription on the Pricing page.